Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a change of mind.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it — unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

This 30-day change-of-mind policy does not limit any rights you may have under the Australian Consumer Law in relation to faulty, damaged, defective, incorrectly supplied, or otherwise non-compliant products.

Starting a Return

To request a return, please contact us at info@easycovers.com.au.

Once your return has been approved, we will provide instructions on how and where to send your package. Returns must be sent to the business return address provided after your return request has been processed.

Please do not send an item back without first contacting us, as unauthorised returns may not be accepted.

There is no restocking fee.

If you have any questions regarding a return, please contact us at info@easycovers.com.au.

Return Shipping Costs

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, defective, or you have received the wrong item, please contact us before returning it.

Once the issue has been assessed and confirmed, we will cover the reasonable return shipping costs and provide you with return shipping instructions.

Please provide photos or other relevant information where requested so that we can assess the issue and arrange the appropriate solution.

Change of Mind

If you are returning or exchanging an item because you have changed your mind, ordered the wrong item, or no longer require the product, you are responsible for the return shipping costs.

For exchanges requested due to a change of mind, the customer is also responsible for the applicable shipping costs associated with returning the original item and sending the replacement item.

Original shipping charges, where applicable, are not refundable for change-of-mind returns.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective or damaged, or if you have received the wrong product.

We will assess the issue and work with you to provide an appropriate solution.

Exceptions / Non-Returnable Items

We do not accept change-of-mind returns on sale items or gift cards.

However, this does not affect your rights under the Australian Consumer Law where an item is faulty, damaged, defective, incorrectly supplied, or otherwise does not meet applicable consumer guarantees.

Exchanges

If you would like to exchange an item, please contact us first.

Once the return is approved, you may either place a separate order for the replacement item or arrange an exchange with us. Any difference in price between the returned product and the replacement product will be adjusted accordingly.

For change-of-mind exchanges, the customer is responsible for the applicable return and replacement shipping costs.

If the exchange is required because the product is faulty, damaged, defective, or incorrectly supplied, we will cover the reasonable shipping costs associated with resolving the issue.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, where applicable under EU consumer law.

The item must be returned in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

Once approved, we will process the refund within 7 days. The refund will be issued to your original payment method.

Please keep in mind that your bank, credit card provider, or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at info@easycovers.com.au.